Return & Warranty Policy

We want you to feel confident buying from Axis Core™. This policy covers two separate things: our standard 14-day return window, and our Lifetime No-Sag Guarantee.

Part 1 — 14-Day Return Window

You may return your Axis Core™ cushion for any reason within 14 days of delivery.

Conditions:

• The item must be unused and in its original packaging.
• Return shipping is paid by the customer.
• Returns must be sent to our address in Germany, which we will provide once your return is confirmed.
• To start a return, email info@trueseat.shop with your order number.

Refunds: Once we receive and inspect your return, we will process your refund to your original payment method within 3–5 business days. We'll notify you by email once your refund has been issued.

Part 2 — Lifetime No-Sag Guarantee

Every Axis Core™ cushion is backed by our Lifetime No-Sag Guarantee.

What's covered: If your cushion visibly sags or flattens under normal, everyday use, we will replace it.

What's not covered: This guarantee does not cover damage from misuse, abuse, improper use, accidents, unauthorized modifications, normal cosmetic wear (such as fading or minor marks on the cover), or damage caused by anything other than normal use.

This guarantee is valid for the original purchaser only and is non-transferable.

How to file a claim:

1. Email info@trueseat.shop with your original order number and a photo showing the sagging.
2. If approved, we will send you a replacement cushion.
3. Return shipping for the original cushion back to us is paid by the customer. Please keep this in mind, particularly given international shipping costs from the United States to our facility in Germany.

We reserve the right to request additional information or documentation to verify a claim, and to make the final determination on all warranty claims.